EU Fulfilment Update - 1st August
Greetings one and all, and welcome back to GamesQuest crowdfunding fulfilment update! Thank you for finding us for another installment of the EU Fulfilment Update. If you are located in either Switzerland or Norway, please check the UK & ROW blog for your blog updates.
Questions
Please leave your questions in the comments section below. A member of of marketing team will respond and provide any information that we are able to as soon as possible.
Customer Service Update:
We are currently receiving a high number of support tickets. Our team is working incredibly hard to guarantee that all customer inquiries are answered. The current response time is now 21 working days. We would like to apologies the delay and for any inconvenience caused.
A record number of support tickets have been received, which has caused the delay. If this negatively impacted your interaction with us on this occasion, we sincerely apologise. We are happy to inform that our brand-new customer service representatives are on board and ready to help backers with their inquiries.
Although we continue to receive a large number of support tickets each week, we anticipate that the wait time will soon start to shorten. We appreciate everybody's patience during this extremely busy period.
Please be aware: Due to the way our system works, when you reply to your own ticket it reduces its priority. Please do not respond to your support ticket to avoid further delays.
Vampire: The Masquerade - CHAPTERS
We have been working closely with Flyos and Parcelforce to resolve orders that have been affected by customs issues, which resulted in customs authorities requesting further information. (For further information, please see Kickstarter update #76).
Unfortunately, the requested additional paperwork provided in the allotted time frame has been rejected by customs. We were notified on Monday, July 17th, via Parcelforce that affected orders are now to be returned to our UK hub, despite requesting further delays to ensure that the details requested could be received.
We sincerely apologise for the additional delay caused by factors outside of our and the publisher’s control. Please know that all parties involved have been working nonstop to resolve customs difficulties. Once returned, Vampire: The Masquerade orders will be reshipped immediately to avoid any further delays.
Update 25.07.2023: Dear backers, we are currently waiting for the final confirmation date via the carrier of when orders that have been returned from customs will arrive at our UK hub. We will continue to update the blog with the latest developments as soon as possible.
Vampire: The Masquerade - CHAPTERS (Non-English language editions)
Backers have recently received an address confirmation email. Please Note: The deadline for the address conformation is Tuesday 1st August 2023, Midnight GMT.
With that said, let’s get to it…
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As always, the information below is the best projection we can currently give of our schedule over the next few weeks.
Fully Dispatched
| Drakar och Demoner // Free League |
| Snap Ship Tactics // Snap Ships LLC |
| The Griffon's Saddlebag, Book Two // The Griffon's Saddlebag |
Fulfilment Underway
| Binding of Isaac: Requiem // Maestro Media |
| Compatible Playmats // Crafting Kingdoms |
| Copperforge // Slug Fest Games |
| Hull Breach // Anodyne Printware |
| League of Dungeoneers // Von Braus Publishing |
| RPG Encounter Toolboxes - The Veiled Dungeon & The Long Road // Loke Battle Mats |
| The Search for Lost Species // QML Renegade |
| Vampire: The Masquerade - CHAPTERS // Flyos (English language editions) |
| Vindication 3.0 // Orange Nebula |
Final Administrative Checks
Vampire: The Masquerade - CHAPTERS // Flyos (Non-English language editions)
Project Data Analysis
Fragged Empire 2nd Edition // Design Ministries
Moon // Sinister Fish Games
Race! Formula 90 // Gotha Games
Awaiting Project Arrival From Port
Project On The Water/In The Air
ATLAS // Moonlight Maps
Borderlands®: Mister Torgue's Arena of Badassery™ // Monster Fight Club
Call of Kilforth // Hall or Nothing
Cyberpunk Red: Combat Zone // Monster Fight Club
Deliverance // Lowen Games, LLC
KeyForge: Winds of Exchange // Ghost Galaxy, Inc.
Kabula // Stranger Games Studio
Legends of 16-Bit Game Development // Raster Scroll
Miniac // Miniac
Robot Quest Arena // Wise Wizard Games
The Artemis Odyssey + Satellites & Commanders // Grand Gamers Guild
Future Projects
Legends of Void // Twoid
Held For Additional Checks
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So, there it is, we hope it’s been useful to you and you’ve found what you were looking for. If you haven’t, please head over to our customer service page HERE, and if you still can’t find what you’re after, please CONTACT US or drop us a comment below.
Fulfilment Update Headings - What do they mean?
If you would like further information regarding what each header means please click here.
That’s it for this week, see you next time.
14 comments
Hi,
according to updates from Flyos etc the Parcels from English Chapters have all been returned to the UK, is that correct?
My Parcel still says “on Hold” in Germany. Can you please explain/look into it why that is? Thanks! :)
Hi there! I’ve moved to a different country while the English language Vampire delivery has been blocked. I sent you a support ticket with number 105959 on July 20th about this.
I read in the auto-response that your support ticket response time is 15 working days and those 3 weeks have not yet passed. However, I’d love to get a response before the boxes are resent from the UK, and I very much hope you can update my address. (I contacted Parcelforce about it, and they told me they cannot update the address without you telling them to.)
Thanks for your help with this.
Hi there is there any news for mister torgue’s arena campaign from MFC
When will the vampire language games be shipped?
Hello Jurand,
Your order is one of the packages that has unfortunately been affected by custom issues. For all the updates regarding Vampire: CHAPTERS, please see the FAQ here: https://gamesquest.freshdesk.com/support/solutions/articles/29000043802-vampire-the-masquerade-chapters-german-customs
We are sorry of the stress the situation has caused. The team have been working incredibly hard to resolve the situation so that we are able to proceed with reshipment’s as soon as possible. We believe that you are currently in communication with a team member on our social media channels that has been keeping you informed of developments with the most recent update received on the 02.08.2023. They will be reaching out again shortly to ensure you received their latest message.
Please know, its our top priorty to reship orders as soon as possible, and once again apologies for the inconvenience caused.
- Team GamesQuest