EU Fulfilment Update -25th July
Greetings one and all, and welcome back to GamesQuest crowdfunding fulfilment update! Thank you for finding us for another installment of the EU Fulfilment Update. If you are located in either Switzerland or Norway, please check the UK & ROW blog for your blog updates.
Questions
Please leave your questions in the comments section below. A member of of marketing team will respond and provide any information that we are able to as soon as possible.
Customer Service Update:
We are currently receiving a high number of support tickets. Our team is working incredibly hard to guarantee that all customer inquiries are answered. The current response time is now 21 working days. We would like to apologies the delay and for any inconvenience caused.
A record number of support tickets have been received, which has caused the delay. If this negatively impacted your interaction with us on this occasion, we sincerely apologise. We are happy to inform that our brand-new customer service representatives are on board and ready to help backers with their inquiries.
Although we continue to receive a large number of support tickets each week, we anticipate that the wait time will soon start to shorten. We appreciate everybody's patience during this extremely busy period.
Please be aware: Due to the way our system works, when you reply to your own ticket it reduces its priority. Please do not respond to your support ticket to avoid further delays.
Vampire: The Masquerade - CHAPTERS
We have been working closely with Flyos and Parcelforce to resolve orders that have been affected by customs issues, which resulted in customs authorities requesting further information. (For further information, please see Kickstarter update #76).
Unfortunately, the requested additional paperwork provided in the allotted time frame has been rejected by customs. We were notified on Monday, July 17th, via Parcelforce that affected orders are now to be returned to our UK hub, despite requesting further delays to ensure that the details requested could be received.
We sincerely apologise for the additional delay caused by factors outside of our and the publisher’s control. Please know that all parties involved have been working nonstop to resolve customs difficulties. Once returned, Vampire: The Masquerade orders will be reshipped immediately to avoid any further delays.
Update 25.07.2023: Dear backers, we are currently waiting for the final confirmation date via the carrier of when orders that have been returned from customs will arrive at our UK hub. We will continue to update the blog with the latest developments as soon as possible.
- Team GamesQuest
With that said, let’s get to it…
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As always, the information below is the best projection we can currently give of our schedule over the next few weeks.
Fully Dispatched
| 2070 // Van Ryder Games |
| Majesty of Dragons // Dragolisco |
| Star Realms Nova // Wise Wizards |
| The Griffon's Saddlebag, Book Two // The Griffon's Saddlebag |
| Tales From The Red Dragon Inn // Slugfest |
Fulfilment Underway
| Binding of Isaac: Requiem // Maestro Media |
| Compatible Playmats // Crafting Kingdoms |
| Drakar och Demoner // Free League |
| League of Dungeoneers // Von Braus Publishing |
| RPG Encounter Toolboxes - The Veiled Dungeon & The Long Road // Loke Battle Mats |
| Snap Ship Tactics // Snap Ships LLC |
| The Search for Lost Species // QML Renegade |
| Vampire: The Masquerade - CHAPTERS // Flyos (English language editions) |
| Vindication 3.0 // Orange Nebula |
Final Administrative Checks
Copperforge // Slug Fest Games
Vampire: The Masquerade - CHAPTERS // Flyos (Non-English language editions)
Project Data Analysis
Fragged Empire 2nd Edition // Design Ministries
Hull Breach // Anodyne Printware
Moon // Sinister Fish Games
Race! Formula 90 // Gotha Games
Awaiting Project Arrival From Port
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Project On The Water/In The Air
Borderlands®: Mister Torgue's Arena of Badassery™ // Monster Fight Club
Cyberpunk Red: Combar Zone // Monster Fight Club
Deliverance // Lowen Games, LLC
KeyForge: Winds of Exchange // Ghost Galaxy, Inc.
Kabula // Stranger Games Studio
Kingdoms Rise and Fall // Garlock Games
Legends of 16-Bit Game Development // Raster Scroll
Miniac // Miniac
Robot Quest Arena // Wise Wizard Games
The Artemis Odyssey + Satellites & Commanders // Grand Gamers Guild
Unition // Lumohedron
Future Projects
Legends of Void // Twoid
Held For Additional Checks
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So, there it is, we hope it’s been useful to you and you’ve found what you were
looking for. If you haven’t, please head over to our customer service page HERE, and if you still can’t find what you’re after, please CONTACT US or drop us a comment below.
Fulfilment Update Headings - What do they mean?
If you would like further information regarding what each header means please click here.
That’s it for this week, see you next time.
17 comments
Hey guys I still haven’t received my star realms nova game, or been contacted about it. Has it been lost for all eternity?
Hello GamesQuest,
so this means, that the Parcels are still at customs and might as well take weeks to get back to you for resending?
Why isnt it possible to find out a return date now?
Thanks
Received email with address confirmation? How much, if customs are OK, to get the game??
Hello Carlos! We do indeed have an update! The fulfilment for Hull Breach is currently underway. However, we are now able to proceed with the fulfilment of Vampire (non-English language editions) which will begin once the current project is completed. :)
Hello VtM Backer! Apologies for any confusion caused in the previous message. The comment was referring to the Vampire: The Masquerade (Non-English language editions), that is currently under Final Admin Checks on the blog.
The affected orders for Vampire, that are currently being returned from customs follow a different procedure to our fulfilment process. As mentioned in the update at the top of the blog, once orders of Vampire: The Masquerade are returned, orders will be reshipped immediately. We are still currently waiting for a final confirmation date on when the affected orders at customs are to be returned, and will continue to update the blog with any further developments in the future.
- Team GamesQuest
Hi GamesQuest,
I hope your update with this sentence “Once confirmed, we will begin to proceed with fulfilment, once the current projects that are being fulfilled are completed.” is a joke?!
We have to wait now for other projects to be fulfilled until you reship the botched Chapters Packages??
Update on this please!