EU Fulfilment Update - 8th August
Greetings one and all, and welcome back to GamesQuest crowdfunding fulfilment update! Thank you for finding us for another installment of the EU Fulfilment Update. If you are located in either Switzerland or Norway, please check the UK & ROW blog for your blog updates.
Questions
Please leave your questions in the comments section below. A member of of marketing team will respond and provide any information that we are able to as soon as possible.
Customer Service Update:
We are currently receiving a high number of support tickets. Our team is working incredibly hard to guarantee that all customer inquiries are answered. The current response time is now 21 working days. We would like to apologies the delay and for any inconvenience caused.
A record number of support tickets have been received, which has caused the delay. If this negatively impacted your interaction with us on this occasion, we sincerely apologise. We are happy to inform that our brand-new customer service representatives are on board and ready to help backers with their inquiries.
Although we continue to receive a large number of support tickets each week, we anticipate that the wait time will soon start to shorten. We appreciate everybody's patience during this extremely busy period.
Please be aware: Due to the way our system works, when you reply to your own ticket it reduces its priority. Please do not respond to your support ticket to avoid further delays.
Vampire: The Masquerade - CHAPTERS
We have been working closely with Flyos and Parcelforce to resolve orders that have been affected by customs issues, which resulted in customs authorities requesting further information. (For further information, please see Kickstarter update #76).
Unfortunately, the requested additional paperwork provided in the allotted time frame has been rejected by customs. We were notified on Monday, July 17th, via Parcelforce that affected orders are now to be returned to our UK hub, despite requesting further delays to ensure that the details requested could be received.
We sincerely apologise for the additional delay caused by factors outside of our and the publisher’s control. Please know that all parties involved have been working nonstop to resolve customs difficulties. Once returned, Vampire: The Masquerade orders will be reshipped immediately to avoid any further delays.
Update 25.07.2023: Dear backers, we are currently waiting for the final confirmation date via the carrier of when orders that have been returned from customs will arrive at our UK hub. We will continue to update the blog with the latest developments as soon as possible.
Update 08.08.2023: We are now receiving orders that have been affected by Customs issues back at our UK hub.
Orders that have already been returned are being processed and prepared to be reshipped at this time. Backers will receive a notification email once the order has been dispatched, which will include new tracking information.
Please note: There are still outstanding orders waiting to be returned from customs to our UK hub. We will continue to provide backers with updates whilst we proceed with shipments.
With that said, let’s get to it…
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As always, the information below is the best projection we can currently give of our schedule over the next few weeks.
Fully Dispatched
Fulfilment Underway
| Binding of Isaac: Requiem // Maestro Media |
| Compatible Playmats // Crafting Kingdoms |
| Cubeamajigs // Hit Point Press |
| Hull Breach // Anodyne Printware |
| League of Dungeoneers // Von Braus Publishing |
| RPG Encounter Toolboxes - The Veiled Dungeon & The Long Road // Loke Battle Mats |
| The Search for Lost Species // QML Renegade |
| Vampire: The Masquerade - CHAPTERS // Flyos (English language editions) |
| Vampire: The Masquerade - CHAPTERS // Flyos (Non-English language editions) |
| Vindication 3.0 // Orange Nebula |
Final Administrative Checks
Project Data Analysis
Fragged Empire 2nd Edition // Design Ministries
Moon // Sinister Fish Games
To Save a Kingdom // EN Publishing
Awaiting Project Arrival From Port
Project On The Water/In The Air
ATLAS // Moonlight Maps
Borderlands®: Mister Torgue's Arena of Badassery™ // Monster Fight Club
Call of Kilforth // Hall or Nothing
Cyberpunk Red: Combat Zone // Monster Fight Club
Deliverance // Lowen Games, LLC
Kabula // Stranger Games Studio
Legends of 16-Bit Game Development // Raster Scroll
Miniac // Miniac
The Artemis Odyssey + Satellites & Commanders // Grand Gamers Guild
Future Projects
Legends of Void // Twoid
Held For Additional Checks
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So, there it is, we hope it’s been useful to you and you’ve found what you were looking for. If you haven’t, please head over to our customer service page HERE, and if you still can’t find what you’re after, please CONTACT US or drop us a comment below.
Fulfilment Update Headings - What do they mean?
If you would like further information regarding what each header means please click here.
That’s it for this week, see you next time.
8 comments
Hello VtM Backer,
As the fulfilment company we have very limited control over the timeframe of returns arriving back at our UK hub. We have been chasing regularly via the courier for updates and to speed up the process as much as possible. We are aware that once orders have left customs, we are expecting them to arrive back at our UK hub relatively quickly however, we still waiting for additional returns to be returned from Customs at this time.
We will continue to update the blog with how is is processing and apologies that we are unable to provide a timeframe for when all returns will be back on site.
Please know, that once orders are returned, they are being processed to be reshipped as quickly as possible.
- Team GamesQuest
Hi! How much since receive a notification about send request from GLS to arribe at home? I’ve receive a SMS with a order number but it seem not sended by Gamesquest at the moment since Monday. I am talking about Chapters non English versión.
Thanks!
Hello,
wasnt the estimated time for returning and resending parcels 1,5 weeks? How come that there still are parcels out there?
Thanks!