Shipping policy

We aim to process all orders within 24 hours, or by next business day as we do not ship on weekends. However unexpectedly high order volume could delay this process and we ask all customers to expect a handling time of 1-3 business days.

All orders are subject to a handling time to process, pick and pack your goods. If you select Express shipping you will be given priority processing, but are still subject to the above.

We do not offer a collection service.

Domestic Shipping

Order	Service	Shipping Time	Cost
Order Total Over £50*	RM Tracked 48	1-2 days	FREE
Light Weight (<400g)	RM Tracked 48	1-2 days	£3.40
Standard (Up to 10kg)	RM Tracked 48	1-2 days	£4.90
Express (Up to 20kg)	DHL Next day	24 hours	£10
Heavy Weight (20kg-30kg)	DHL Next day	24 hours	£25
Oversized (30kg+)	DHL Next day	24 hours	£30

 

*FREE UK SHIPPING available on promotion.

European Shipping

Order	Service	Shipping Time	Cost
Weight (<400g)	Road Courier	5-10 Days	£7.50
Weight (401g-1750g)	Road Courier	5-10 Days	£10
Weight (1751g-3000g)	Road Courier	5-10 Days	£13
Weight (3001g-4000g)	Road Courier	5-10 Days	£15

 

*Due to the Covid-19 outbreak we are currently experiencing extended shipping times for orders into France. Although we expect 5-10 day delivery in most instances, due to current circumstances orders may take up to 21 days at this time.

 

Rest of World Shipping

All Rest of World shipping will be sent by Express courier.

Destination	Lightweight <1kg	Standard 1kg-4kg	Heavy Weight 4kg+	Timescale
America	£15	£20	£25	2-3 days
Canada	£15	£22.50	£30	2-3 days
Australia	£15	£22.50	£30	2-3 days

 

Shipping Delays

GamesQuest Ltd take no responsibility for any delay once your order is within the postal systems. 

Pre-Orders

Listings identified as Pre-orders are items we do not currently have in stock. If an availability date is known it will be provided in the product description. Your order will be shipped via the shipping option you selected at check out as soon as the goods arrive into our warehouse.