EU Fulfilment Update - 13th June
Greetings one and all, and welcome back to GamesQuest.co.uk website! Thank you for finding us for another installment of the EU Fulfilment Update. If you are located in either Switzerland or Norway, please check the UK & ROW blog for your blog updates.
GamesQuestions
We're sorry to say that GamesQuestions wont be returning for the foreseeable future. We will attempt to answer the comments and questions in the comments section below.
Customer Service Update:
We are currently receiving a high number of support tickets. Our team is working incredibly hard to guarantee that all customer inquiries are answered. The current response time is now 18 working days. We would like to apologies the delay and for any inconvenience caused.
Please be aware: Due to the way our system works, when you reply to your own ticket it reduced its priority. Please do not respond to your support ticket to avoid further delays.
The Isofarian Guard
With that said, let’s get to it…
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Horror in the Library is a tile-based board game for 2-4 players (or up to 6 players with the expansion pack) which is pitched at a gateway level.
Explore a library of rotating rooms, collect items, and battle monsters; you must escape the Mad Professor's clutches!
Horror in the Library is now live on Kickstarter! Click here to follow along!
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Fully Dispatched
| Heroes and Hardships Core Rulebook // Earl of Fife |
*Please allow one week to receive a dispatched/tracking email.
Fulfilment Underway
| Binding of Isaac: Requiem // Maestro Media |
| Compatible Playmats // Crafting Kingdoms |
| Escape from Stalingdrad Z // Raybox Games |
| Kapow // Wise Wizards |
| Star Realms Nova // Wise Wizards |
| The Isofarian Guard // Sky Kingdom |
| Vampire: The Masquerade - CHAPTERS // Flyos (English language editions) |
| Vindication 3.0 // Orange Nebula |
Final Administrative Checks
Vampire: The Masquerade - CHAPTERS // Flyos (Non-English language editions)
Project Data Analysis
2070 // Van Ryder Games
Cognitive Drawing // Coffee Table Comics
Gift of Tulips (Wave 2) // Weird Giraffe
Majesty of Dragons // Dragolisco
Owl Plushie (Wave 2) // Metal Weave
Raiders of the Serpent Sea // Runic Tales
Shadow Network // Talon Strikes
Top Pop // Talon Strikes
Awaiting Project Arrival From Port
League of Dungeoneers // Von Braus Publishing
Tales From The Red Dragon Inn // Slugfest
Project On The Water/In The Air
Hull Breach // Anodyne Printware
Kingdoms Rise and Fall // Garloc Games
Miniac // Miniac
Race! Formula 90 // Gotha Games
Sorcery: Contested Realm // Erik Curiosa
The Griffon's Saddlebag, Book Two // The Griffon's Saddlebag
Future Projects
Legends of Void // Twoid
Held For Additional Checks
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So, there it is, we hope it’s been useful to you and you’ve found what you were looking for. If you haven’t, please head over to our customer service page HERE, and if you still can’t find what you’re after, please CONTACT US or drop us a comment below.
Fulfilment Update Headings - What do they mean?
If you would like further information regarding what each header means please click here.
That’s it for this week, see you next time.
21 comments
Wow, how is it possible that even after more than two months storage fulfilment is still not underway for EU backers of Vampire chapters and why are UK backers more important than EU backers, which you are evidently deprioritising?
I have worked for a few years at Maersk and Damco, and currently work as management consultant, advising COO’s and CPO’s so I actually know a thing or two about your industry and efficient processes. Just some feedback how your handling of this particular project is received from my side: I have the impression that you almost completely failed to deliver in your service as a company. I will honestly be surprised when fulfilment will actually start fir real – probably sometime in July or August. As a result I won’t back projects that have you as fulfillmentpartner anymore because I will fear for my backed product, to be taken hostage. Retail will most likely outperform you all the way anyways, so retail appears to be the more reasonable choice in the end.
What could you improve? Likely take on less projects or plan according to your capabilities and/or increase prices to deliver a service on which you, as backers, can be proud of, instead of being annoyed be the bad performance, when its called out.