EU Fulfilment Update - 23rd May
Greetings one and all, and welcome back to GamesQuest.co.uk website! Thank you for finding us for another installment of the EU Fulfilment Update. If you are located in either Switzerland or Norway, please check the UK & ROW blog for your blog updates.
Anyhow, just a reminder that any questions left will be answered on a Friday over on GamesQuestions. If you have any questions make sure to get them in by 9am Thursday Morning.
Keep an eye on our social channels for fulfilment updates and news.
Customer Service Update:
We are currently receiving a high number of support tickets. Our team is working incredibly hard to guarantee that all customer inquiries are answered. The current response time is now 18 working days. We would like to apologies the delay and for any inconvenience caused.
Please be aware: Due to the way our system works, when you reply to your own ticket it reduced its priority. Please do not respond to your support ticket to avoid further delays.
The Isofarian Guard
Vampire: The Masquerade - CHAPTERS
We are also aware of the recent misunderstanding that arose when it was reported in this week's episode of GamesQuestions that work on the packaging for Vampire: The Masquerade was still in progress as opposed to the previous week, when it was indicated that the packaging had already been approved. This was a communication error and apologies for the confusion caused. Vampire: The Masquerade is still categorised as Project Data Analysis whilst we make the necessary amendments to the packaging.
As we constantly strive to be as transparent as possible, we will continue to offer updates. We recognise the inconvenience and frustration that delays may bring. However, we would like to remind backers to be kind when interacting with staff members.
With that said, let’s get to it…
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Fully Dispatched
| Beast // Studio Midhall |
*Please allow one week to receive a dispatched/tracking email.
Fulfilment Underway
| Binding of Isaac: Requiem // Maestro Media |
| Blood and Plunder // Firelock Games LLC |
| Compatible Playmats // Crafting Kingdoms |
| Forbidden Lands RPG - Book of Beasts and the Bloodmarch // Free League |
| Kapow // Wise Wizards |
| Library Labyrinth // Dissent Games |
| Star Realms Nova // Wise Wizards |
| The Isofarian Guard // Sky Kingdom |
| Thunder Road: Vendetta // QML Restoration Games |
| Union Stockyards // Solid Rock Games |
| Vindication 3.0 // Orange Nebula |
| What's on the Menu // Boiling Point |
Final Administrative Checks
Project Data Analysis
Cognitive Drawing // Coffee Table Comics
Gift of Tulips (Wave 2) // Weird Giraffe
Heroes and Hardships Core Rulebook // Earl of Fife
Owl Plushie (Wave 2) // Metal Weave
Shadow Network // Talon Strikes
Top Pop // Talon Strikes
Vampire: The Masquerade - CHAPTERS // Flyos
Awaiting Project Arrival From Port
Majesty of Dragons // Dragolisco
Project On The Water/In The Air
2070 // Van Ryder Games
Hull Breach // Anodyne Printware
Kingdoms Rise and Fall // Garloc Games
League of Dungeoneers // Von Braus Publishing
Miniac // Miniac
Race! Formula 90 // Gotha Games
Sorcery: Contested Realm // Erik Curiosa
Tales From The Red Dragon Inn // Slugfest
The Griffon's Saddlebag, Book Two // The Griffon's Saddlebag
Future Projects
Legends of Void // Twoid
Held For Additional Checks
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So, there it is, we hope it’s been useful to you and you’ve found what you were looking for. If you haven’t, please head over to our customer service page HERE, and if you still can’t find what you’re after, please CONTACT US or drop us a comment below.
Fulfilment Update Headings - What do they mean?
If you would like further information regarding what each header means please click here.
That’s it for this week, see you next time.
19 comments
Again vague answers, shifting of responsability and excuses on excuses. Every project uses this company should include a free “Shipquest excuses bingo” to their project so at least we can have some fun while we wait until your do you job and least give us a timeframe as a proper shipping company will do. I fully know its a hard time. I mean finding new excuses takes a lot of effort.
as I said on a previous message, GamesQuest you better step up your game, because this is just the beginning of the backlash from the UK/EU VtM Community on this project. This is beyond incompetence by now and its so clear to see! Also, from someone that’s also taking a look at the KS Forums for Chapters, Flyos has said that “GamesQuest had a little delay” and reading YOUR comments makes it seem that Flyos hasn’t approved the packaging since you are making amnendments… now what gives? I’m sorry but this reads like throwing either side under the bus while we, the backers, are left out in the cold…. either get to work ASAP or get your facts straight!
@Viktor – sorry, I meant to @Matt, who mentioned Brexit. In any event, we’re all in agreement. This is unacceptable.
@Everyone: Who saidanything about Brexit? Thats not the point I made.
The point is “I know there is work coming in… the boat is X days away, okay what can i do now BEFORE it arrives to speed up work later?”
And yeah, I am with you on that: If I accept work I should have the capacity for it or pay a contract-penalty. In my line of logistics work this behaviour right here would have put us out of business a LONG time ago! A miracle, at least from current experiences, that gamesquest hasn’t hit a brick wall yet, but still gets contracts.
@Viktor – it’s not Brexit. They can’t even deliver the packages to UK customers. They’re just simply not equipped to do their job. Lack of staff, lack of equipment… I don’t know what the problem is, but they are not able to handle the work that they’re accepting.